Frequently Asked Questions
Q: Is a booking deposit required to hold my date?
A: Yes, the HCC requires a booking deposit to reserve your event date, space and agreed upon services. Booking deposit rates can be found in the details of each Event Package.
Q: What happens to my deposit if I need to cancel?
A: If you cancel at least 6 months before your event date, we will refund your deposit less a $50 administrative fee. Otherwise, your deposit is non-refundable and is used to offset the loss of revenue.
Q: Can I bring in my own wine, beer or other alcoholic beverages?
A: No, the HCC is a licensed facility with an extensive bar selection and you may NOT bring in your own wine, beer or other beverages. Should you want to make a special request please ensure the item is available through the BC Liquor Store and email us at least 1 month prior to your event. We will then give you a quote based on our ordering ability and do our best to accommodate your request.
Q: Can I bring in my own food or use the kitchen at the HCC?
A: No, the HCC is a licensed facility with an excellent chef and you may NOT bring in your own food or use the kitchen. Please let us know at least 1 month in advance of your event should you have any special requests. We would be happy to discuss your ideas and give you a quote.
Q: Can I take leftovers from my event home?
A: The HCC is a proud supporter of St. Vincent de Paul, a local non-profit that provides meals for the less fortunate. We ensure your event has sufficient food by preparing extra which is then packaged up and taken to St. Vincent's by one of our volunteers. What you and your guests eat during your event is what we provide for the price you pay. If you would like to order additional food to take home, please contact us for pricing.
Q: When can I have my cake or cupcakes delivered & what do I need to bring?
A: The HCC provides a complimentary table dressed to match your event decor, plates, forks and napkins for your cake area. You will need to provide a knife and server along with appropriate containers to take home your remaining cake. Please coordinate with the person delivering your cake or cupcakes to arrive any time after 4pm the day of your event. The HCC does not have any extra refrigeration space and we will not take on any responsibility for setting up your display or serving dessert to your guests.
Q: What are the fees for Event Packages?
A: Fees include: GST (5%), Service Charge (10%), SOCAN (1-100 $41.13 / 101-300 $59.17) RE:Sound Tariff (1-100 $18.51 / 101-300 $ 26.63). PST (10%) liquor tax only applied to alcohol purchases (excluding drink tickets as it is already included).
Q: Do you provide highchairs or booster seats & what is your seating policy?
A: Unfortunately, we do not provide highchairs or booster seats so please feel free to bring your own. The HCC provides as many chairs as you pay for so please include children in your total guest count. Refer to our packages for detail on which ones allow for a discounted price based on the age of the child.
Q: Is a seating plan really worth it?
A: We truly believe that in most cases a seating plan is 100% worth it. As said above, the HCC only sets up for the exact number of seats paid for. This means that guests who come when the venue is almost full will likely be seated at different tables. For example, a family of 4 arrives just before dinner is about to start and there are only 2 seats at one table, 1 seat at another table and 1 at another. From past experience, we know that this can cause unwanted extra stress that would have been avoided by creating a seating plan. Please note that we do not take any responsibility of creating your seating plan or any signage relating to it.
Q: How many people can sit at each table?
A: Round tables seat a minimum of 8 guests and a maximum of 10. Square tables seat a minimum of 11 guests and a maximum of 14.
Q: Do you provide a discount for off-season wedding receptions?
A: Yes, we may provide a discount in January, February and March. Please contact us for options.